These Terms are a legal contract between you and Subscribili Inc. and its affiliates (“Subscribili” or “Us” or “We”) which govern your access or use of the Subscribili Services. By accessing or using the Subscribili Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.PLEASE READ THE TERMS CAREFULLY BEFORE YOU START TO USE THE SUBSCRIBILI SERVICES. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR USE THE SUBSCRIBILI SERVICES.

1. Nature of Services and Plan Description

Subscribili (“Company”) provides a technology platform that enables healthcare and other service providers (“Providers”) to offer their services and products directly to consumers and for consumers to purchase services directly from Providers. Nothing on the Subscribili Services or in any of our other interactions with you or in your use of any of the Services should be construed as creating or establishing or promoting a physician-patient relationship between Us and you or you and any other third party.

Subscribers are eligible to receive discounts on {{GROUP_INDUSTRY}} services in accordance with the Savings Summary from any Provider participating in Plan. Subscribers are obligated to pay Providers for {{GROUP_INDUSTRY}} services at the time of service in accordance with the Provider’s payment policies. No portion of any Provider’s fees will be reimbursed or otherwise paid by Company. Because some savings are based on a percentage of the individual Provider’s usual and customary rates, actual savings may vary. Plan may not be used in conjunction with any other Subscription plan, discount health care program or third-party payor program, including government and private third-party payor programs (e.g., Medicaid, private insurance). All savings amounts listed on Savings Summary are current savings offered by Providers and are subject to change. From time to time, Providers may, at their discretion, offer services or products to the general public at prices lower than the Savings Summary prices available through Plan Subscription.

2. Plan Summary, Disclosures
  • {{GROUP_NAME}} Plan (“Plan”) is a discount {{GROUP_INDUSTRY}} subscription plan administered by Subscribili Inc. (“Company”). Subscribing to the Plan entitles Subscribers to discounts for certain identified {{GROUP_INDUSTRY}} services rendered by participating providers in accordance with the Plan fee schedule. Discounts may vary depending on the type of provider and the service received.
  • Subscription plans are not (i) insurance, (ii) qualified health plans under the Affordable Care Act, (iii) prepayment for future services, or (iv) payment for access to discounted services. Rather, subscription plans are direct payment arrangements between plan Subscribers and Providers for services, products and care provided.
  • Subscription plans run for 12 months and include an auto renewal feature. Plan Subscribers can opt out of the auto renewal at any time.
  • Plan Subscribers may visit Plan website at {{GROUP_PATIENT_PORTAL}} or contact Company’s Customer Support department to obtain additional information. An up-to-date list of participating providers can be found at https://subscribili.com/providers-list/.
    Mailing address: Subscribili Inc.
    651 N. Broad St., Suite 206,
    Middletown, Delaware 19709
    Attention: Subscribili Inc.
    Toll Free telephone: (844) 503-2400 (9am-5pm CST, Monday-Friday)
    Email: {{SUBSCRIBILI_SUPPORT_EMAIL}}
  • Providers establish their own subscription fees, treatment fees, and terms. Fees and terms may vary depending on Provider, services and products provided, and location.
  • Subscribili does not make payments to Providers for medical services. Plan Subscribers and plan sponsors pay Providers for medical services and Subscribili charges Providers fees for use of the Subscribili platform and services.
  • Plan Subscribers are obligated to pay for all discounted health care services, but will receive a discount from those Providers that have contracted with Subscribili.
  • Subscription plans include a 30-day money back guarantee. A Subscriber can cancel their plan and receive a full refund up to 30 days after purchase if no services or discounts have been used. These Terms and Conditions serve as your notice regarding cancellation terms. No fee will be collected after a Subscriber provides notice of cancellation.
  • Home care products include the manufacturer’s shipping, return and warranty policies. Details are included with the product.
  • Subscribili will continuously make available to Subscribers, through a toll free telephone number, the Internet, or in writing, upon request, a list program Providers in the Subscriber’s service area to include name, address, telephone number, and specialty.
  • If Subscribili cancels a Subscription for any reason other than nonpayment of charges by the beneficiary, Subscribili shall make a pro rata reimbursement of all periodic charges to the Plan Subscriber.
  • Plan Subscribers will have free access to Subscribili’s Providers without restrictions to waiting periods, notification periods, etc. (except for hospital discounts).
  • Plan Subscribers may modify their method of payment upon request. Subscribili will discontinue using any automatic account withdrawals, including, but not limited to, electronic fund transfers and automatic credit card and/or debit card charges, upon receiving a Plan Subscriber’s written request to terminate or alter the method of payment.
  • Any initial one-time processing, administrative or other such non-regular or periodic charge may not exceed $30.
Complaints Procedure

Complaints regarding your subscription plan must be submitted in writing to Subscribili via email at {{SUBSCRIBILI_SUPPORT_EMAIL}} or mail to the mailing address listed above. Customer Services will review your complaint and contact you regarding a resolution within five (5) business days.

If you are dissatisfied after completing the complaint procedure detailed above, you may contact your state insurance department. Subscribili will provide contact information for your state insurance department upon request.

3. Definitions
  • Subscriber: An individual, family member or dependent enrolled in Plan. Plan shall only cover those individuals, family members and/or dependents who are enrolled in the Plan at the time of service.
  • Active Subscriber: A Subscriber who is up-to-date on their monthly or annual subscription plan.
  • Provider: A licensed {{GROUP_INDUSTRY}} services provider participating in Plan.
  • Subscription Fees : Annual or monthly fees payable to Company upon enrollment in Plan and upon renewal of Plan term. Subscription fees may vary from term to term; you will be provided with notice of any changes to Subscription Fees.
  • Effective Date: The date that the Subscriber submits the completed Subscriber Application and applicable Subscriber Fees to Company. Subscribers shall be entitled to receive Plan discounts from Providers as of the Effective Date.
  • Savings Summary: The schedule of applicable discounted services to be provided to Subscribers for payment Subscription Fees. Savings Summary may be amended from time to time.
  • Agreement: The complete Plan subscription contract between Company and the Plan Subscriber, consisting of (i) Subscriber Application, (ii) Subscriber Terms and Conditions, and (iii) Savings Summary.
4. No Responsibility for Provider Services or Products

Any healthcare or other service or product you receive from a Provider shall be between you and the Provider, and we shall have no responsibility for such services or products. We shall not be responsible for any inaccuracies, misrepresentations, misdiagnoses, treatment errors, or other acts or omissions of the Providers.

Subscribili does not provide medical advice; respond to medical inquiries; endorse any Provider; endorse any specific medical procedure, product, test, or opinion; or make any representation or warranties with respect to a Provider or the quality of services or products they may provide. Subscribili is not responsible for the healthcare or related services or products that a Provider may provide.

5. No Guarantee of Provider, Provider Services, or Provider Products

We cannot guarantee that Providers or their services or products listed in the Subscribili Services will be available. Providers may choose to dis-enroll from, or not participate in, Subscribili at any time or change the services or products they offer. Although we cannot guarantee that Providers are available and can provide the desired services or products, we will use commercially reasonable efforts to ensure that all Provider listings within Subscribili Services are as accurate as possible.

6. Enrollment
  • Subscribers are eligible to receive discounts on {{GROUP_INDUSTRY}} services in accordance with the Savings Summary from participating Provider(s) in the {{GROUP_INDUSTRY}} office(s) in which the Plan subscription was purchased. Subscribers may obtain an updated list of Providers at any time by visiting https://subscribili.com/providers-list/ or by contacting Customer Services. If any Provider’s participation in Plan is terminated, affected Subscribers shall be given an opportunity to select a new Provider from the list of participating Providers; if there are no other participating Providers offering services in Subscriber’s immediate area, Subscriber may request a subscription cancellation and pro-rata refund of Subscription Fees in accordance with Company’s cancellation policy.
  • Individual Subscribers are eligible to purchase additional subscriptions for up to {{GROUP_MEMBERS}} family members or dependents under their own Plan subscription by contacting Customer Services or by using the self-service Subscriber portal on Plan website. Company shall notify the Subscriber at the time of purchase regarding any changes to Plan pricing and/or term renewal date that may result from the addition of new Subscribers to an existing Plan subscription.
7. Contract Term and Renewal
  • Subscribers are required to select either a monthly or annual subscription option at enrollment. By enrolling in Plan and providing your payment information to Company, you, the Subscriber, are authorizing Company to bill your credit card or checking account for Subscription Fees for the initial term and any renewal term(s) at the plan level rate that you have selected.
    • Annual Subscription: If you select an Annual subscription, you will be billed upfront for the entire amount of all annual Subscription Fees.
    • Monthly Subscription: If you select a Monthly Subscription, you will pay an initial fee at the beginning of the annual Subscription term, plus twelve (12) equal monthly payments which shall automatically be charged to or drafted from your credit card or bank account each month during the term.
  • Your initial contract term will begin on the Effective Date and will continue for twelve (12) months thereafter. Your Plan Subscription will automatically renew for an additional one-year term at the end of each annual contract term, and payment of Subscription Fees for the renewal term shall automatically be charged to or drafted from your credit card or bank account at the plan level rate that you have previously selected using payment information on file with Company. Your Plan Subscription shall remain in effect until it is canceled in accordance with Section 12 below.
  • Company shall attempt to notify you prior to automatic renewal using the contact information on file with Company. You are responsible for ensuring that your contact information remains accurate and up-to-date.
  • You may change your method of payment at any time by submitting a request in writing to Customer Services or by using the self-service subscriber portal on Plan website.
8. Subscriber’s Responsibilities

Subscribers are required to make payment directly to Providers for all {{GROUP_INDUSTRY}} services provided hereunder in accordance with the Provider’s payment policies. Plan savings and Providers are subject to change, and Subscribers may be responsible for related additional services and charges, such as lab fees associated with the {{GROUP_INDUSTRY}} services received. For an up-to-date list of participating Providers and Savings Summary discounts, you may visit Plan website or email Subscriber Services at any time.

Subscriber is responsible for verifying that his/her {{GROUP_INDUSTRY}} services provider is an active participant in Plan prior to receiving {{GROUP_INDUSTRY}} services. Providers are responsible for the provision of {{GROUP_INDUSTRY}} services and for informing Subscribers of the Provider’s treatment policies.

9. Payment Default

Subscribers to a monthly subscription plan who stop making payments on their monthly payment plan will not be considered Active Subscribers. However, Subscribers will be given the opportunity to make up all defaulted payments in future months within their subscription term. Once all missed payments are made to Company, the Subscriber will, again, be considered an Active Subscriber and will be able to utilize the discounted services offered by the Subscription Plan.

10. Communications

If you become a Subscriber, we may use automated telephone dialing, text messaging systems and electronic mail to provide messages to you about matters related to your enrollment matters, such as scheduled payments, missed payments, support, and other important information. Any message related to your actual healthcare or benefits for that care will simply ask you to contact us. The telephone messages may be played by a machine automatically when the telephone is answered, whether answered by you or someone else. You give us your permission to call or send a text message to any telephone number you have given us or you give to us in the future and to play pre-recorded messages or send text messages over the phone. You also give us permission to communicate such information to you by e-mail. You understand that, when you receive such calls, texts, or e-mails, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services. You agree that we will not be liable to you for any fees, inconvenience, annoyance or loss of privacy in connection with such calls, texts, or e-mails. You understand that anyone with access to your telephone or email account may listen to or read the messages, notwithstanding our efforts to communicate only with you. If a telephone number(s) you have provided to us changes, or if you cease to be the owner, Subscriber or primary user of such telephone number(s), you agree to immediately give us notice of such facts so that we may update our records.

You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

11. Stripe Payment Processing Services and Processing Fees

Stripe Payment Processing Services. Payment processing services for Users on Subscribili are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to this agreement or continuing to operate as a User and using the Subscribili Services, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Subscribili enabling payment processing services through Stripe, you agree to provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.

Stripe Processing Fees. All surcharges incurred through the use of Stripe shall be the responsibility of the Site Subscribers. If there are any changes in the Stripe surcharges, Subscribili will alert the Subscribers of those changes.

12. Cancellation by Us

Company reserves the right to immediately cancel your Plan Subscription without prior notice at any time and for any reason, including non-payment of Subscription Fees. In the event that Company cancels your Plan Subscription for any reason other than non-payment of Subscription Fees, you shall receive a pro-rata refund of Subscription Fees paid to Company within thirty (30) calendar days after the effective date of cancellation.

13. Cancellation Policy
  • If you wish to cancel your Plan Subscription, please send a cancellation notice with your name and Plan ID number to Customer Services via mail or email to the address listed in Section 2 above, or call Customer Services via telephone to request cancellation. Written notice of cancellation is deemed given when (i) sent via email to the correct address, or (ii) deposited in a mailbox, properly addressed, and postage prepaid to Company’s mailing address above.
  • Subscribers who have purchased an Annual Subscription shall receive a full reimbursement of any Subscription Fees that have been paid during the current term if (i) the cancellation request is received within the first thirty (30) days of the current annual contract term, and (ii) no {{GROUP_INDUSTRY}} services have been provided to the Subscriber under the Plan during the current term. Company reserves the right to contact Providers to determine whether {{GROUP_INDUSTRY}} services have been provided to the Subscriber. Florida residents may be entitled to receive a pro-rata refund of Subscription Fees paid to Company upon cancellation. Please contact Customer Services for details.
  • Subscribers who have purchased a Monthly Subscription shall receive a full reimbursement of any Subscription Fees that have been paid if (i) the cancellation request is received within the first thirty (30) days of the current annual contract term, and (ii) no {{GROUP_INDUSTRY}} services have been provided to the Subscriber under the Plan during the current term. Thereafter, Company shall not refund any Subscription Fees already paid by the Subscriber, but Company shall cease to charge the Subscriber for any additional monthly fees beginning on the first of the month immediately following cancellation.
14. Contact Us

If you have any questions or concerns, please contact us by email at {{SUBSCRIBILI_SUPPORT_EMAIL}}