Terms and Conditions for Subscribers of {{GROUP_NAME}} Plan

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These Terms are a legal contract between you and Subscribili Inc. and its affiliates (hereinafter referred to as “Subscribili” or “Us” or “We” or “Company”) which govern your access or use of the Subscribili Services. By accessing or using the Subscribili Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. PLEASE READ THE TERMS CAREFULLY BEFORE YOU START TO USE THE SUBSCRIBILI SERVICES. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ACCESS OR USE THE SUBSCRIBILI SERVICES.

1. Nature of Services and Plan Description

Subscribili is a Discount Medical Plan Operator and a Third Party Administrator that enables healthcare and other service providers (hereinafter referred to as “Providers”) to offer their services and products directly to consumers and for consumers to purchase services directly from Providers. Nothing within the Subscribili services or in any of Subscribili’s other interactions with you or within/during your use of any of the Subscribili Services should be construed as creating or establishing or promoting a physician-patient relationship between Us and you or you and any other third party.

Subscribers are eligible to receive discounts on {{GROUP_INDUSTRY}} services in accordance with the Savings Summary from any Provider participating in the Plan. Subscribers are obligated to pay Providers for {{GROUP_INDUSTRY}} services at the time of service in accordance with the Provider’s payment policies. No portion of any Provider’s fees will be reimbursed or otherwise paid by the Company. Because some savings are based on a percentage of the individual Provider’s usual and customary rates, actual savings may vary. Plan may not be used in conjunction with any other Subscription plan, discount health care program or third-party payor program, including government and private third-party payor programs (e.g., Medicaid, private insurance, etc.). All savings amounts listed on Savings Summary are current savings offered by Providers and are subject to change. From time to time, Providers may, at their discretion, offer services or products to the general public at prices lower than the Savings Summary prices available through Plan Subscription.

SUBSCRIBILI DOES NOT PROVIDE MEDICAL, DENTAL, OR HEALTH RELATED SERVICES AND DOES NOT PROVIDE INSURANCE OF ANY TYPE. SUBSCRIBILI PRODUCTS ARE DISCOUNT MEDICAL PRODUCTS AND NOT COMPREHENSIVE INSURANCE.

2. Plan Summary, Disclosures
  • {{GROUP_NAME}} Plan (hereinafter referred to as “Plan”) is a discount {{GROUP_INDUSTRY}} subscription plan administered by Subscribili Inc. Subscribing to the Plan entitles Subscribers to discounts for certain identified {{GROUP_INDUSTRY}} services rendered by participating providers in accordance with the Plan fee schedule. Discounts may vary depending on the type of provider and the service received.
  • Subscription plans are not (i) insurance, (ii) qualified health plans under the Affordable Care Act, or (iii) prepayment for future services, or (iv) payment for permanent access to discounted services. Rather, subscription plans are direct payment arrangements between plan Subscribers and Providers for services, products and care provided.
  • Subscription plans run for 12 months and include an auto renewal feature. Plan Subscribers can opt out of the auto renewal at any time.
  • Plan Subscribers may visit Plan website at {{GROUP_PATIENT_PORTAL}} or contact Company’s Customer Support department to obtain additional information. An up-to-date list of participating providers can be found at https://subscribili.com/providers-list/.
    Mailing address: Subscribili Inc.
    651 N. Broad St., Suite 206,
    Middletown, Delaware 19709
    Attention: Subscribili Inc.
    Toll Free telephone: (844) 503-2400 (9am-5pm CST, Monday-Friday)
    Email: {{SUBSCRIBILI_SUPPORT_EMAIL}}
  • Providers establish their own subscription fees, treatment fees, and terms. Fees and terms may vary depending on Provider, services and products provided, and location.
  • Plan Subscribers are obligated to pay for all discounted health care services, but will receive a discount from those Providers that have contracted with Subscribili.
  • Subscription plans include a 30-day money back guarantee. A Subscriber can cancel their plan and receive a full refund up to 30 days after purchase if no services or discounts have been used. These Terms and Conditions serve as your notice regarding cancellation terms. No fee will be collected after a Subscriber provides notice of cancellation.
    • Florida residents may be entitled to a full refund of Membership Fees paid to Company if the cancellation request is received within the Cancellation Window, regardless of whether any discounted services have been provided to any Member(s) under the Plan during the current term. Residents of California, Florida, North Dakota, and Oklahoma who cancel outside of the Cancellation Window may be entitled to a pro-rata refund. Please contact Member Support for further details.
    • Massachusetts residents: Plan does not meet the minimum creditable coverage requirements under M.G.L.c. 111m and 956 CMR 5.00.
  • Subscribili will continuously make available to Subscribers, through a toll free telephone number, the Internet, or in writing, upon request, a list of program Providers in the Subscriber’s service area to include name, address, telephone number, and specialty.
  • If Subscribili cancels a Subscription for any reason other than nonpayment of charges by the beneficiary, Subscribili shall make a pro rata reimbursement of all periodic charges to the Plan Subscriber.
  • Plan Subscribers will have free access to Subscribili’s Providers without restrictions to waiting periods, notification periods, etc.
  • Plan Subscribers may modify their method of payment upon request. Subscribili will discontinue using any automatic account withdrawals, including, but not limited to, electronic fund transfers and automatic credit card and/or debit card charges, upon receiving a Plan Subscriber’s written request to terminate or alter the method of payment.
  • Any initial one-time processing, administrative or other such non-regular or periodic may be charged and will be disclosed if charged.
  • Additional fees may apply as allowed by applicable state law.
  • Additional fees not applicable for Massachusetts and Connecticut.
Complaints Procedure

Complaints regarding your subscription plan must be submitted in writing to Subscribili via email at {{SUBSCRIBILI_SUPPORT_EMAIL}} or mail to the mailing address listed above. Customer Services will review your complaint and contact you regarding a resolution within five (5) business days.

If you are dissatisfied after completing the complaint procedure detailed above, you may contact your state insurance department. Subscribili will provide contact information for your state insurance department upon request.

3. Definitions
  • Subscriber: An individual, family member or dependent enrolled in Plan. Plan shall only cover those individuals, family members and/or dependents who are enrolled in the Plan at the time of service.
  • Provider: A licensed {{GROUP_INDUSTRY}} services provider participating in Plan.
  • Subscription Fees : Annual or monthly fees payable to Company upon enrollment in Plan and upon renewal of Plan term. Subscription fees may vary from term to term; you will be provided with notice of any changes to Subscription Fees.
  • Effective Date: The date that the Subscriber submits the completed Subscriber Application and applicable Subscriber Fees to Company. Subscribers shall be entitled to receive Plan discounts from Providers as of the Effective Date.
  • Savings Summary: The schedule of applicable discounted services to be provided to Subscribers for payment Subscription Fees. Savings Summary may be amended from time to time.
  • Agreement: The complete Plan subscription contract between Company and the Plan Subscriber, consisting of (i) Subscriber Application, (ii) Subscriber Terms and Conditions, and (iii) Savings Summary.
4. No Responsibility for Provider Services or Products

Any healthcare or other service or product you receive from a Provider shall be between you and the Provider; we shall have no responsibility for such services or products. We shall not be responsible for any inaccuracies, misrepresentations, misdiagnoses, treatment errors, or other acts or omissions of the Providers.

Subscribili does not provide medical advice; respond to medical inquiries; endorse any Provider; endorse any specific medical procedure, product, test, or opinion; or make any representation or warranties with respect to a Provider or the quality of services or products they may provide. Subscribili is not responsible for the healthcare or related services or products that a Provider may provide. Company is not a licensed insurer, health maintenance organization, preferred provider organization, or underwriter of health care services.

5. No Guarantee of Provider, Provider Services, or Provider Products

We cannot guarantee that Providers or their services or products listed in the Subscribili Services will be available. Providers may choose to dis-enroll from, or not participate in, Subscribili at any time or change the services or products they offer. Although we cannot guarantee that Providers are available and can provide the desired services or products, we will use commercially reasonable efforts to ensure that all Provider listings within Subscribili Services are as accurate as possible.

6. Enrollment
  • Subscribers are eligible to receive discounts on {{GROUP_INDUSTRY}} services in accordance with the Savings Summary from participating Provider(s) in the {{GROUP_INDUSTRY}} office(s) in which the Plan subscription was purchased. Subscribers may obtain an updated list of Providers at any time by visiting https://subscribili.com/providers-list/ or by contacting Customer Services. If any Provider’s participation in Plan is terminated, affected Subscribers shall be given an opportunity to select a new Provider from the list of participating Providers; if there are no other participating Providers offering services in Subscriber’s immediate area, Subscriber may request a subscription cancellation and pro-rata refund of Subscription Fees in accordance with Company’s cancellation policy.
  • Individual Subscribers are eligible to purchase additional subscriptions for up to {{GROUP_MEMBERS}} family members or dependents under their own Plan subscription by contacting Customer Services or by using the self-service Subscriber portal on Plan website. Company shall notify the Subscriber at the time of purchase regarding any changes to Plan pricing and/or term renewal date that may result from the addition of new Subscribers to an existing Plan subscription.
7. Contract Term and Renewal
  • Subscribers  are  required  to  select  either  a  monthly  or  annual  subscription  option  at  enrollment.  By enrolling  in  Plan  and  providing  your  payment  information  to  Company,  you,  the  Subscriber,  are authorizing  Company  to  bill  your credit card or checking account or other payment of choice for Subscription Fees for the initial term and any renewal term(s) at the plan level rate that you have selected.
    • Annual Subscription: If you select an Annual subscription, you will be billed upfront for the entire amount of all annual Subscription Fees.
    • Monthly  Subscription:  If  you  select  a  Monthly  Subscription,  you  will  pay  an  initial  fee  at  the beginning of the annual Subscription term, plus twelve (12) equal monthly payments which shall automatically be charged to or drafted from your credit card or bank account or payment of choice each month during the term.
  • Your  initial  contract  term  will  begin  on  the  Effective  Date  and  will  continue  for  twelve  (12) months thereafter.  Your Plan Subscription will automatically renew for an additional one-year term  at  the  end  of  each  annual  contract  term,  and  payment  of  Subscription  Fees  for  the renewal  term  shall  automatically  be  charged  to  or  drafted  from  your  credit  card  or  bank account at the plan level rate that you have previously selected using payment information on file  with  Company.  Your  Plan  Subscription  shall  remain  in  effect  until  it  is  canceled  in accordance with Section 12 below.
  • You are responsible for providing accurate information for your account. In order to be considered accurate, your information must be complete and be current. Promptly update all information if there are any changes in order to keep your account accurate (such as a change in credit card number, billing address, credit card expiration date, etc.) Promptly inform the Company of any changes to any payment information, including any cancellations due to loss or theft of a credit card. If you become aware of a potential security breach regarding your personal information or personal passcodes, such as outside use or unauthorized use of your username or password, make the Company aware. Failure to provide the aforementioned information may cause your account to continue to be charged as per the previous sections of this agreement.
  • Company shall attempt to notify you prior to automatic renewal using the contact information on file with Company.  You are responsible for ensuring that your contact information remains accurate and up-to-date.
  • You  may  change your method of payment at any time by submitting a request in writing to Customer Services at 1-844-503-2400 or by using the self-service subscriber portal on Plan website.
8. Subscriber’s Responsibilities

Subscribers are required to make payment directly to Providers for all {{GROUP_INDUSTRY}} services provided hereunder in accordance with the Provider’s payment policies. Plan savings and Providers are subject to change, and Subscribers may be responsible for related additional services and charges, such as lab fees associated with the {{GROUP_INDUSTRY}} services received. For an up-to-date list of participating Providers and Savings Summary discounts, you may visit Plan website or email Subscriber Services at any time.

Subscriber is responsible for verifying that his/her {{GROUP_INDUSTRY}} services provider is an active participant in Plan prior to receiving {{GROUP_INDUSTRY}} services. Providers are responsible for the provision of {{GROUP_INDUSTRY}} services and for informing Subscribers of the Provider’s treatment policies.

9. Payment Default

Subscribers to a monthly subscription plan who stop making payments on their monthly payment plan will not be considered Active Subscribers. Subscriber will have the opportunity to pay back in full any missed payments during their subscription term. Once all missed payments are made to Company, the Subscriber will, again, be considered an Active Subscriber and will be able to once again utilize the discounted services offered by the Subscription Plan.

Subscribers understand that their memberships have a set subscription term. For Subscribers not honoring the subscription term either by defaulting on payments or otherwise, the providers will have the right to charge in full for any services rendered during this period at the providers’ non-discounted rates.

10. Communications

If you become a Subscriber, we may use automated telephone dialing, text messaging systems and electronic mail to provide messages to you about matters related to your enrollment matters, such as scheduled payments, missed payments, support, and other important information. Any message related to your actual healthcare or benefits for that care will simply ask you to contact us. The telephone messages may be played by a machine automatically when the telephone is answered, whether answered by you or someone else. You give us your permission to call or send a text message to any telephone number you have given us or you give to us in the future and to play pre-recorded messages or send text messages over the phone. You also give us permission to communicate such information to you by e-mail. You understand that, when you receive such calls, texts, or e-mails, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services. You agree that we will not be liable to you for any fees, inconvenience, annoyance or loss of privacy in connection with such calls, texts, or e-mails. You understand that anyone with access to your telephone or email account may listen to or read the messages, notwithstanding our efforts to communicate only with you. If a telephone number(s) you have provided to us changes, or if you cease to be the owner, Subscriber or primary user of such telephone number(s), you agree to immediately give us notice of such facts so that we may update our records.

You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

11. Stripe Payment Processing Services and Processing Fees

Payment processing services for Users on Subscribili are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to this agreement or continuing to operate as a User and using the Subscribili Services, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Subscribili enabling payment processing services through Stripe, you agree to provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.

12. Cancellation by Us

Company reserves the right to immediately cancel your Plan Subscription without prior notice at any time and for any reason, including non-payment of Subscription Fees. In the event that Company cancels your Plan Subscription for any reason other than non-payment of Subscription Fees, you shall receive a pro-rata refund of Subscription Fees paid to Company within thirty (30) calendar days after  the effective date of cancellation.

13. Cancellation Policy
  • If you wish to cancel your Plan membership, please send a cancellation notice with your Full name and Plan name number to customer support via mail or email to the address listed in Section 2 above, or call customer Support at 844-503-2400 to request cancellation.
  • Subscribers  who  have  purchased  an  Annual  Subscription  shall  receive  a  full  reimbursement  of  any Subscription Fees that have been paid during the current term if (i) the cancellation request is received within  the  first  thirty  (30)  days  of  the  current  annual  contract  term,  and  (ii) no services have been provided to the Subscriber under the Plan during the current term. Company reserves the right to contact  Providers  to  determine whether services have been provided to the Subscriber.  Florida residents  may  be  entitled  to  receive  a  pro-rata  refund  of  Subscription  Fees  paid  to Company upon cancellation.  Please contact customer services for details.
  • Subscribers  who  have  purchased  a  Monthly  Subscription  shall  receive  a  full  reimbursement of  any Subscription  Fees  that  have been paid if (i) the cancellation request is received within the first thirty (30) days of the current  annual  contract  term, and (ii) no {{GROUP_INDUSTRY}} services have been provided to the Subscriber  under  the  Plan during the current  term. Thereafter, Company  shall  not  refund  any Subscription  Fees  already paid by the Subscriber, but Company shall cease to charge the Subscriber for any additional monthly fees beginning on the first of the month immediately following cancellation.
14. Miscellaneous Terms
  • Warranty Disclaimer. Company and its partners, affiliates, and any of their respective officers, board members, agents, employees, consultants, contract employees, representatives, or agents, and each of their respective successors and assigns make no representations or warranties concerning the Plan, including but not limited to the quality of services rendered by Providers. Aforementioned parties are not responsible for any claims, actions, requests for damages, or lawsuits which may arise out of, or be caused in any way, by any provider or any other entity in relation to this Plan or your participation in the Plan. The Plan contains no express or implied warranties of any kind, and is provided to you on an “as is” basis. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
  • Limitation of Liability. TO THE FULLEST EXTENT ALLOWABLE BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORIES (INCLUDING BUT NOT LIMITED TO ANY TORT, CONTRACT, STRICT LIABILITY, OR OTHER APPLICABLE LAWS) SHALL THE COMPANY OR ANYONE RELATED TO THE COMPANY OR ACTING ON BEHALF OF THE COMPANY BE LIABLE TO YOU OR ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, (B) ANY SUBSTITUTE SERVICES, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO COMPANY IN CONNECTION WITH THE PLAN IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM AND/OR (D) ANY MATTER BEYOND COMPANY’S REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
  • Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Plan account without Company’s prior written consent. Company may transfer, assign, or delegate these Member Terms and our rights and obligations without consent.
  • Choice of Law. These Member Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of Texas, without regard to the conflicts of laws provisions thereof.
  • Arbitration Agreement. Please read the following Arbitration Agreement carefully because it requires you to arbitrate certain disputes and claims with Company and limits the ways in which you can attempt to recover relief from the Company under this Plan. Both you and Company acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of this Plan, Company’s officers, directors, employees, independent contractors, or anyone else acting on behalf of the Company, are third- party beneficiaries of these terms, and that upon your acceptance of these terms, these terms may be enforced against you by any third-party beneficiary.
    • Arbitration Rules; Applicability of Arbitration Agreement. The parties shall attempt to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If any dispute is not resolved through such negotiations, it shall be settled by binding arbitration in Austin, Texas. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”), by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.
    • Costs of Arbitration. The Rules will govern payment of all arbitration fees. Company will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Company will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
    • Waiver of Jury Trial. YOU AND COMPANY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Company are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Company over whether to vacate or enforce an arbitration award, YOU AND COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
    • Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Company is entitled to arbitration; instead, all claims and disputes will be resolved in a court as set forth in (6) below.
    • Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the address set forth above, postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of this arbitration agreement.
    • Exclusive Venue. If you send the opt-out notice in (5), and/or in any circumstances where the foregoing arbitration agreement permits either you or Company to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Company agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, Travis County, Texas or the federal district in which that county falls.
    • Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with the Company.
15. Contact Us

If you have any questions or concerns, please contact us by email at {{SUBSCRIBILI_SUPPORT_EMAIL}}